Update 10:51 GMT: We do not have an estimated time for a resolution on this issue yet, we continue to liaise with the affected parties, and we will let you know as soon as we have further information on this issue.
We are currently experiencing external general connectivity issues which started on the night of the 28 - 29/12
Symptoms of this issue include either being unable to connect properly to a character, i.e. being stuck on a loading screen, or being disconnected once in-game.
Our network technicians are investigating this issue, and we will update here when we have further information regarding this issue.
We apologise for any inconvenience caused by this issue.